Customer outcomes
We don't publish fabricated case studies. As real customer outcomes land, we'll publish them with attribution. In the meantime, here's the metric set we measure against, the cost benchmarks we beat, and the early-customer program we're running today.
The pain, by the numbers
Independent industry research — sources tracked in our marketing strategy doc. These are starting points; your business may be better or worse.
33%
of inbound calls to SMBs go unanswered (industry research)
30%
of high-intent leads call after business hours
25–30%
no-show reduction when AI handles confirmations
What we measure
Every RecepDesk dashboard surfaces these directly — no separate analytics product, no integrations to set up first.
Share of inbound calls picked up before voicemail or hold. The headline metric — RecepDesk targets 100% during business hours and on after-hours overflow.
Share of inbound qualifying calls that end with structured lead data (name, contact, intent) recorded — not lost to a missed line or a busy admin.
From dial to spoken greeting. We hold to under 800ms end-to-end (STT + LLM + TTS + network) so callers don't perceive AI lag.
Share of qualifying calls that result in a booked appointment in the same call. RecepDesk reads availability live and writes the booking — no callback loop.
Share of escalations (transfers to humans) that hit the right department or person — measured against post-call review.
Calls handled outside business hours by the AI agent. For real estate, mortgage, and home services, this often exceeds 40% of capturable revenue.
Cost benchmarks
$45K–$65K/year (salary + benefits + turnover). Single-shift coverage. Out sick, on PTO, asleep at 9pm Saturday.
$6K–$12K/year. Scripted, generic, not industry-aware. No appointment write, no CRM sync, no after-hours intelligence.
$49/mo + metered minutes. 24/7. Industry-aware. Writes appointments and CRM records. ROI typically multiples of platform cost. See the calculator.
Sources: human-receptionist range is industry-standard total comp; live-answering range from published service-provider quotes; RecepDesk pricing is the live Core Platform fee and rate bands.
Early-customer program
We're actively recruiting reference customers in healthcare, real estate, home services, and the five Tier-3 verticals (SNF, restaurant, cleaning, fitness, hospitality). The terms are deliberately generous — for you and us.
Run the live agent for 30 days. We publish the case study with your numbers (anonymized if you prefer) in exchange for an extended discount window.
Weekly 30-min listen-test reviews with our solutions team while we tune the agent against your actual call recordings.
If your vertical isn't in our top eight tuned-model list yet (snf, restaurant, cleaning, fitness, hospitality), partner with us as a data source and earn permanent discount on the fine-tuned model when it ships.
Start the 14-day trial. By day 14 you'll have real call data, real bookings, and a real number to compare RecepDesk against the receptionist you have today.