How it works
From inbound call to written appointment in under a minute.
RecepDesk is a real voice platform — not a chatbot bolted to a phone number. Here is what happens between the moment a caller dials and the moment your dashboard updates.
Latency, breadth, availability
Built for production from the first call.
<800ms
voice round-trip budget (STT + LLM + TTS + network)
14
pre-tuned industries with their own voice, prompts, policies
24/7
answering — never busy, never closed, unlimited concurrency
Setup
Three steps to your first answered call.
Most platforms make you build the agent. RecepDesk ships it pre-seeded for your vertical.
01
Sign up and pick your industry
Choose from 14 verticals. RecepDesk uses your selection to load the right voice, prompts, FAQs, and compliance rules at agent-create time.
02
Your agent is pre-seeded
No prompt engineering. We populate the agent with the template's system prompt, persona, voice settings, and policy routing — including model routing to your industry's fine-tuned Gemini endpoint where applicable.
03
Connect a number and go live
Provision a Twilio number in the dashboard. RecepDesk auto-wires it to your agent (sets the VoiceUrl, links the number to the agent). First inbound call answered within minutes.
Inside a single call
Six stages, all inside one ~800ms voice loop.
Every inbound call runs through this pipeline. STT, reasoning, policy enforcement, tool calls, TTS — streamed concurrently so the caller hears a human-paced response.
1. Caller dials your number
Twilio routes the inbound call to a Cloudflare Workers WebSocket endpoint. Connection is established before the second ring.
2. Deepgram Nova transcribes in real time
Streaming speech-to-text with sub-50ms finalization. Industry-tuned vocabulary for dental, medical, legal, and other regulated verticals.
3. Reasoning routes intent
Claude or your industry's fine-tuned Gemini model interprets intent. The policy engine checks guardrails: SAFE Act for mortgage, HIPAA for medical, food allergens for restaurant, etc.
4. Tools execute the action
Book the appointment, look up the patient, qualify the lead, transfer to the right department, or take a message — directly against your systems of record.
5. Deepgram Aura speaks back
Streaming text-to-speech with a natural voice. End-to-end response budget under 800ms so the caller doesn't feel the AI lag.
6. The call is summarized
Recording (with consent), transcript, structured summary, and any captured data (lead details, appointment slot, message) land in your dashboard before the caller hangs up.
What the platform does
Receptionist, scheduler, and compliance officer in one agent.
Smart routing + transfers
Warm/blind transfers, IVR collapse, after-hours rules, voicemail with transcription. Routes by skill, schedule, or business hours.
Appointment booking
Google Calendar, Outlook, OpenDental, and major scheduling integrations. The agent reads availability live and writes the appointment in the same call.
Multi-language voice
English, Spanish, French, German, Italian, Dutch, Japanese, and more — using Deepgram Aura 2 voice models with on-call language detection.
Live dashboard
Every call recorded, transcribed, summarized, and tagged. Drill into transcripts, review escalations, refine your agent without leaving the dashboard.
Industry-tuned models
8 of our 14 industries serve fine-tuned Gemini models hosted on Google Vertex. The rest run on a strong base model — every industry gets the right policy engine either way.
Compliance enforcement
Policy engine enforces HIPAA, TCPA, SAFE Act, food-allergen disclosure, membership-autorenewal disclosure, CMS SNF requirements, resident rights, and ADA — as runtime escalation triggers, not checkboxes.
Hear it for yourself
Don't take our word for it — call the AI.
Dial the demo line and RecepDesk answers on the first ring. Ask about hours, book a slot, or try to stump it — you'll hear a real business's voice respond in under a second. No signup, no sales rep.
On mobile, tap to dial. On desktop, call from your phone — the demo runs 24/7.
- Answers in under 1 second
- Books to a calendar live
- Speaks your industry's language
Hear it before you decide.
Start the 14-day free trial and listen to your own first call. We pre-seed the agent for your industry — you spend the trial refining it, not building it.