Dental & Orthodontics

Never miss another new-patient call — even during your busiest day.

A toothache-patient calls the next practice in 60 seconds. RecepDesk answers on the first ring, captures insurance and chief complaint, books the appointment, and sends an SMS confirmation — all before the caller hangs up.

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The new-patient leak

Most dental practices lose 15% of revenue at the front desk.

Every unanswered call from a patient in pain is a competitor's new patient. The pain isn't capacity — it's coverage at the moment of decision.

1 in 3

new-patient calls go unanswered at the average practice

15%

of annual revenue is left on the table per missed-call study

<60s

median time a patient with pain waits before calling the next practice

The dental agent

What RecepDesk does inside a dental practice.

Pre-seeded with a dental-specific voice (calm, warm, clinically literate), an OpenDental-compatible booking flow, and the policy engine tuned for dental edge cases.

New-patient intake

Captures name, DOB, insurance, chief complaint, and urgency — written straight into your PMS or a structured handoff.

Insurance pre-checks

With the Insurance Eligibility add-on, the agent runs a 270/271 eligibility check on the call and discloses the patient's expected responsibility.

Same-call appointment booking

Reads availability live from OpenDental, Dentrix, or whichever calendar you use. Books the slot and confirms by SMS before the caller hangs up.

Recall + reactivation

Outbound calls for hygiene recall, broken-appointment follow-up, and treatment-plan reactivation — TCPA consent tracked, quiet hours respected.

Emergency triage

Distinguishes true dental emergencies (avulsed tooth, abscess with swelling, trauma) and escalates to the on-call dentist with full caller context.

Multi-language patients

Spanish and other major languages handled natively with Deepgram Aura 2 voice — no separate Spanish receptionist required.

OpenDental, Dentrix, Eaglesoft — read-then-write.

RecepDesk's OpenDental bridge is production-grade. We read availability before committing, write the appointment with the right operatory and provider, and post a structured note for the front-desk team to review. For Dentrix and Eaglesoft, we run via a hybrid integration or signed-webhook handoff.

Patient match by name + DOB + phone — never creates a duplicate chart
Appointment write with operatory, provider, procedure code, and length
Recall and broken-appointment outreach with TCPA-compliant outbound
Structured handoff for any system we don't natively integrate yet

Dental compliance

HIPAA, BAA, two-party consent — all the boring parts handled.

HIPAA

PHI handling enforced by the policy engine

7 years

audit-log retention per HIPAA §164.530(j)

AES-256-GCM

encryption at rest for credentials + PHI fields

HIPAA-aware PHI handling

Patient identifiers, treatment details, and clinical notes handled per the policy engine's PHI rules. Audit log retained for 7 years.

BAA on file

A signed Business Associate Agreement is part of activation for any clinical add-on. Standard, executed during onboarding.

Recording consent

Recording prompts handled per the caller's state — two-party consent automatically applied where required.

Stop losing new patients to the practice down the street.

Start the 14-day trial. Point your after-hours and overflow line at RecepDesk first. By the end of week one, you'll know exactly how many new patients you were missing.

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