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RDRecepDesk

Medical & Clinics

HIPAA-aware AI that handles patient scheduling while your team focuses on care.

80% of front-desk time goes to routine call work. RecepDesk takes that whole layer off the desk — triage-aware, PHI-safe, EHR-connected — so your clinical staff can do the work only they can do.

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The front-desk bottleneck

The phone is your busiest provider — and the least clinical.

80% of admin time on call handling. Patients abandoning hold. After-hours calls going to voicemail. The fix isn't more receptionists — it's pulling routine call work off the desk entirely.

80%

of front-desk staff time spent on routine call handling

47%

of healthcare practices have adopted AI scheduling tools

30%

average admin-efficiency lift when AI handles front-line calls

The healthcare agent

Triage-first. Compliance-first. EHR-connected.

Pre-seeded with a calm, clinically literate voice persona, the triage decision tree for routine vs. urgent vs. emergency, and connectors for the major EHRs.

Triage-aware intake

Distinguishes routine scheduling from clinical urgency. Escalates true emergencies (chest pain, severe symptoms) to nursing immediately; tells callers in crisis to dial 911.

Multi-provider scheduling

Books with the right provider, location, and visit type — physician, NP, lab, follow-up. Pulls real-time availability from your EHR or scheduling system.

Prescription refill handling

Captures the medication, dosage, pharmacy, and patient ID. Routes to the right provider for approval — no clinical advice given.

Insurance + cost transparency

With the Eligibility add-on, runs a live 270/271 eligibility check and discloses expected patient responsibility before the visit.

After-hours coverage

Triages overnight and weekend calls. Routine requests captured for morning review; emergencies escalate to your on-call line with full context.

Multi-language patients

Native voice support in Spanish, French, and other major languages via Deepgram Aura 2 — no separate hire required.

Athena, Epic, Cerner — patient-match before write.

RecepDesk speaks FHIR R4, so any modern EHR that exposes a FHIR API can be read against and written to. For Athena, Epic, and Cerner specifically, our connectors handle patient matching by demographics + DOB before any chart write — no duplicate-record creation.

  • Patient match against name + DOB + phone, with disambiguation fallback
  • Appointment write with provider, visit type, location, and reason-for-visit
  • Encounter notes (with Clinical Documentation add-on) attached to the visit
  • Generic FHIR R4 fallback for EHRs we don't natively integrate yet

Healthcare compliance

HIPAA, BAA, and audit posture engineered in — not bolted on.

HIPAA

PHI handling enforced by the runtime policy engine

BAA

executed at activation for all PHI-touching add-ons

7 years

audit-log retention per §164.530(j)

HIPAA-aware PHI handling

PHI never leaks into logs. Caller identifiers, diagnoses, and clinical context handled per policy-engine rules. Encryption at rest with AES-256-GCM.

BAA on file

Required before activation of Clinical Documentation, Eligibility, or any PHI-touching add-on. Standard onboarding step.

7-year audit retention

Every clinical interaction, transfer, and admin action logged for the full HIPAA-mandated retention window.

State recording-consent handling

Two-party consent automatically applied where required. Single-party states get the standard disclosure prompt.

Hand the routine calls to the agent. Keep your clinicians on care.

Start the 14-day trial. Point your overflow line at RecepDesk and see what comes off the desk in week one.

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