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RDRecepDesk

Home Services

Stop handing the next job to your competitor.

The homeowner with a backed-up drain calls three contractors. The first to pick up wins. RecepDesk picks up on the first ring, captures the job, and books the visit before the caller hangs up — 24/7.

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The job-loss equation

In service work, every unanswered call is a competitor's job.

Homeowners don't leave voicemails for plumbers. They dial the next number. The fix isn't more after-hours staff — it's making sure no call ever rings out.

30s

median time a homeowner waits before calling the next contractor

$350

average job value for HVAC, plumbing, electrical SMBs

1 in 3

service calls go unanswered on the first dial

The home-services agent

Built for HVAC, plumbing, electrical, pest control, and the long tail.

Pre-seeded with a friendly, no-nonsense voice persona, the diagnostic questions a good dispatcher would ask, and the routing logic to push the job to the right tech.

Job intake + diagnosis triage

Captures the problem (no AC, leak, no power), urgency, address, and access details. Distinguishes a true emergency from a scheduling job.

Quote intake + range

Asks the right questions for a ballpark range, defers binding quotes to a human, and books the diagnostic visit on the call.

Dispatch routing

Routes the job to the right tech, on-call rotation, or geographic territory — based on rules you set in the dashboard.

Emergency escalation

Active leaks, gas smells, sparking outlets, and other safety-critical calls escalate immediately to your on-call tech with full context — and the caller is told to call 911 if needed.

Recurring-service signup

Enrolls customers in maintenance plans (HVAC tune-ups, drain cleaning, electrical safety checks) right on the call.

After-hours overflow

Picks up the 8pm leak call. Books the morning visit. Sends an SMS with the appointment window and the tech's name.

ServiceTitan, Jobber, Housecall Pro — the booking lives where you live.

RecepDesk writes the job to your field-service management software the moment the call ends — with the diagnostic notes, the dispatch routing decision, and the SMS confirmation already sent to the customer.

  • Job written to your FSM with customer, address, problem, urgency, and slot
  • Dispatch tag applied based on tech skill, territory, or on-call rotation
  • SMS confirmation to the customer with the time window and tech name
  • Webhook-out for FSMs we don't natively integrate yet

The competitive frame

A trades-only competitor has a single industry. RecepDesk has fourteen.

If you run multiple businesses (HVAC plus a property-management arm, electrical plus a real-estate side, etc.), RecepDesk handles all of them on the same platform — different number, different agent, different industry-tuned voice.

The next service call your competitor missed could be yours.

Start the 14-day trial. Forward your after-hours and overflow line to RecepDesk first. Count the jobs you would have lost.

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