Property Management
Residents call when something breaks — not when your office is open. RecepDesk picks up at 2am, triages the request, dispatches emergencies to the on-call tech, and queues the routine work for morning review.
The 2am maintenance call
Maintenance emergencies don't queue for business hours. Either your team takes the 2am calls themselves, or you pay an answering service that doesn't know your properties — or you lose the resident over a missed leak.
24/7
tenant support expectation — maintenance doesn't wait for Monday
$33K
annual savings vs a full-time after-hours receptionist
3 calls
median number of maintenance requests an average property gets weekly
The property-management agent
Pre-seeded with a calm, helpful voice persona; the triage questions a good maintenance dispatcher would ask; and integrations with the major PM platforms.
Captures the unit, the issue, urgency, access details, and pet/child considerations. Distinguishes a routine repair from an emergency.
Active water leak, gas smell, fire, no heat in winter, no AC in extreme heat — these escalate immediately to your on-call maintenance line, not voicemail.
Captures prospective-tenant inquiries with desired bedrooms, budget, move-in date, and a tour preference. Books the showing live where calendar integration is set up.
Distinguishes existing residents (by unit/property) from prospective ones — routes accordingly and applies the right context.
Answers routine questions about rent due dates, late fees, payment portal access, and lease renewal timing — without involving your team.
The 11pm 'my toilet is overflowing' call gets a real response, real triage, and the right tech dispatched — not a voicemail your maintenance team finds at 7am.
RecepDesk writes the maintenance work order to your PM platform with the unit, issue, urgency, and access notes — and pre-sorts it into emergency vs. routine queues so your on-call tech gets paged for what actually matters.
Compliance + leases
The agent uses Fair Housing-compliant language during leasing inquiries — no protected-class screening questions. Existing residents authenticated against the lease record before any account-sensitive disclosure.
Start the 14-day trial. Point your after-hours maintenance line at RecepDesk first. Measure the response-time delta on day one.